FeedbackPulse Billing and Plans
Each Organization has one plan. To upgrade, request an invoice, or set up a subscription, contact our sales team.
Available plans
Section titled “Available plans”| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Active surveys | Up to 5 | Unlimited | Unlimited |
| Team seats | Up to 10 | Matches your licensed seat count | Unlimited |
| Performance reviews | Not included | Included | Included |
| 360° peer reviews | Not included | Included | Included |
| Advanced analytics | Not included | Included | Included |
| AI-generated reports | Not included | Included | Included |
| Custom branding | Not included | Not included | Included |
| Dedicated account team | Not included | Not included | Included |
| Custom integrations & SLAs | Not included | Not included | Included |
| Pricing | Free | $5/employee/month | Custom |
Pro plan annual billing: $4/employee/month (20% discount).
Visit feedbackpulse.com/pricing for full plan details.
How to subscribe or request an invoice
Section titled “How to subscribe or request an invoice”FeedbackPulse uses manual invoicing and sales-assisted subscriptions. To get started with a paid plan:
- Go to feedbackpulse.com/support
- Submit a request for a quote, or schedule a call with a sales representative
- Our team will set up your plan and send an invoice
You can also reach us at support@feedbackpulse.com.
Viewing your current plan
Section titled “Viewing your current plan”- Go to Settings > Billing
- View your current plan, survey usage, and team seat usage
Upgrading your plan
Section titled “Upgrading your plan”To upgrade from Free to Pro or Enterprise:
- Go to Settings > Billing and click Upgrade Plan
- You will be directed to the support page to request a quote or schedule a call
- Our sales team will arrange your new plan and billing
Invoicing
Section titled “Invoicing”Invoices are sent manually by the FeedbackPulse team based on your subscription arrangement. Contact support for invoice questions or to request a copy.
Cancellation
Section titled “Cancellation”To cancel your paid plan, contact support@feedbackpulse.com. After cancellation:
- Your account remains active until the end of the current paid period
- After the paid period ends, your account reverts to the Free plan with its associated limits
- To fully close your account, contact support
Plan limits
Section titled “Plan limits”- Free: Up to 5 active surveys and 10 team members
- Pro: Unlimited surveys. Team seats are capped at the number of licensed seats on your subscription
- Enterprise: Unlimited surveys and team members
- Only Admins can view billing and plan details
- Each Organization has exactly one plan
How Pro seats are counted
Section titled “How Pro seats are counted”On Pro, your seat limit is the number of licensed seats on your subscription, not an unlimited allowance.
| Question | Answer |
|---|---|
| What counts as a seat? | Every person with a login in your Organization, including Admins |
| Do deactivated people still use a seat? | No. People with a terminated status are excluded from the count |
| What happens at the limit? | Adding another team member is blocked until you free a seat or add seats to your subscription |
| How do I get more seats? | Contact support with the number of seats you need and we will update your subscription |
Enterprise plans, and accounts we bill manually by invoice, are not capped this way.
Frequently asked questions
Section titled “Frequently asked questions”Q: Can I try Pro features before subscribing? A: Yes. Contact our team to request a trial with access to Pro features for a limited time.
Q: How do I pay for FeedbackPulse? A: We support manual invoicing and subscriptions arranged through our sales team. Visit feedbackpulse.com/support to get started.
Q: What happens if I exceed my Free plan limits? A: You will not be able to create new surveys once you reach the limit. Existing surveys continue to collect responses. Upgrading to Pro removes the survey limit and raises your seat count to the number of seats on your subscription.